![]() Since contacting Action 9, several customers now say Legacy Pools has responded to them with completion plans and they’re now satisfied, including Drakes and McGann.Ī pool contract should be paid as you go with a deposit or draw for each phase, from the big dig to putting water in the pool. ![]() ![]() The spokesman also said the company has hundreds of satisfied pool owners, one lawsuit has already been resolved, and the company is here to stay. Its spokesman said there had been delays because of supply, COVID-19 and subcontractor issues, but every pool under contract will be finished, and managers are working to resolve all complaints. If they will not provide documentation for what they’ve done with your deposit, that should be considered a red flag,” Salmons said. “If they have taken a deposit, you deserve answers to your questions and documentation. Salmons said pools are big jobs that typically require big deposits or draws throughout the process, but even then, consumers need to be aware. ![]() “The reason the company has an F-rating is because nearly 52% of those complaints are unresolved or unanswered,” said BBB President Holly Salmons. ![]() READ: ‘An oozing coming out of a tomb’: Disturbing leak at mausoleum angers family Action 9 received eight other complaints about Legacy Pools and found two pending lawsuits in Brevard County, and the Better Business Bureau was contacted by 24 homeowners in the past year. ![]()
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